Security & Privacy
TobiAkiode Website Support Severity and Escalation Guide
Last Updated: 21 September 2026Support severity should reflect business impact rather than how frustrating an issue feels. A clear severity description helps technical support investigate the highest-risk incidents first. Critical Examples include the public site being unavailable, checkout being broadly unusable, a credible active security incident, or another condition causing material and immediate business impact. Report the affected URL,...
What to Include in a Managed WordPress Support Request
Last Updated: 20 September 2026A precise WordPress support request can shorten diagnosis time and reduce the risk of changing the wrong part of a live website. Include enough context to reproduce the problem, but never include passwords, one-time codes or other secrets in the ticket text. Describe the problem The page or feature affected. What you expected to happen....