PURCHASE SUPPORT
Returns, exchanges and refunds
Understand the route before sending anything back.
This policy explains how to raise a return, exchange or refund request for an eligible purchase from TobiAkiode. Your statutory rights are not reduced by this page.
ELIGIBILITY
When a return may apply
Cancellation and faulty-item rights
For many goods bought online, a consumer can tell the seller within 14 days of delivery that they wish to cancel, then has a further 14 days to return the goods. Different rules and exceptions can apply to services, digital content, personalised goods, perishable goods and sealed items. Faulty, misdescribed or unsuitable goods may carry separate statutory remedies.
HOW IT WORKS
How to start a request
Contact TobiAkiode before sending an item so the purchase, eligibility and correct return route can be confirmed.
STEP 01
Identify the purchase
Provide the order reference, purchase date, item and reason for contacting us. Do not include sensitive payment-card details.
STEP 02
Wait for return instructions
TobiAkiode does not promise that a prepaid label was supplied. The applicable address, packaging and postage responsibility will be confirmed for the specific request.
STEP 03
Send and retain evidence
Once the return route is confirmed, package the item appropriately and retain evidence of posting or collection until the request is resolved.
EXCHANGES
Exchanges depend on the item and available stock
An exchange is not assumed to be available for every purchase. Depending on the item and stock, the practical route may be a replacement, a return followed by a new order, repair, price reduction or refund. Statutory remedies for faulty goods are unaffected.
Start through the contact page and include the order reference and requested outcome. Do not send goods until the return address and next step have been confirmed.
If the purchase was made through a third-party platform or event organiser, that provider’s transaction terms may also apply. Your legal rights remain available where applicable.
REFUNDS
What happens after an eligible return
For an eligible distance-sale cancellation, the refund will be handled within the period required by law after the returned goods are received or evidence of return is supplied. The refund normally uses the original payment method. Standard-delivery costs are refunded where the law requires it; additional delivery choices and deductions for diminished value are handled under the applicable rules.
DIRECT SUPPORT
Need help with a purchase?
Your enquiry will be reviewed directly. Include enough information to identify the purchase, but do not send confidential financial or payment-card information.
Use the contact page or call +44 (0) 7869 332074 if you need help identifying the correct route for a return, exchange or refund request.