Effortless Returns & Exchanges
Your Hassle-Free Return & Exchange Guide
Navigate our streamlined process for returns and exchanges with ease. Whether it’s a size issue or a defective item, we’re here to help you every step of the way.
Eligibility for Returns
Understanding Our Return Policy
Products are eligible for return within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt. Digital products can only be returned if defective. Please ensure all items meet these conditions to qualify for a return.
How to Return a Product
1
Prepare Your Package
Ensure the product is securely packaged in its original box. Include all accessories and documentation.
2
Fill Out the Return Label
Complete the return label provided with your order. Attach it to the outside of the package.
3
Ship Your Return
Drop off the package at your nearest shipping center. Keep the tracking number for your records.
Exchange Policy
Our exchange policy is designed to ensure customer satisfaction with physical products. If you need to exchange an item for a different size or color, please initiate the process within 30 days of receipt. Ensure the product is in its original condition, unused, and with all packaging intact. Unfortunately, digital products are not eligible for exchanges due to their nature. For assistance, contact our support team.
To start an exchange, please fill out the exchange form available on our website. Once completed, package the item securely and use the provided return label to mail it back to us. We will process your exchange promptly upon receiving the item.
For any questions regarding our exchange policy, feel free to reach out to our customer service team. We’re here to help ensure you have the best experience with TobiAkiode.
Refund Process
Refund Policy
At TobiAkiode, we strive to process refunds swiftly and efficiently. Once we receive your returned product, our team will inspect it to ensure it meets our return criteria. Refunds are typically processed within 7 business days and will be issued to the original payment method. Please note that it may take additional time for your bank to reflect the refund in your account.
Phone
For any inquiries or assistance regarding returns, please contact our support team at (44) 786-933-2074. Our dedicated team is available to help you with any questions you may have.
hello@tobiakiode.com – Reach out to us via email for detailed support or to initiate a return process. We aim to respond within 24 hours.
Need Help with Returns?
Our team is here to assist you with any questions or concerns regarding returns and exchanges. Don’t hesitate to reach out for personalized support and guidance.
