Soft Skills include a developed ability and willingness to:
•Prioritise increasing workload efficiently; respond to pressure and changes with focused attention to detail, and dynamic creative approach to meeting deadlines. Work independently, with little or no supervision, and as a team member.
•Exhibit building great relationships with forms of communication.
•Demonstrate an ethical approach to problem solving, with integrity.
•Research and understand organizational awareness through stakeholder focus, and networking, to develop new skills.
•Show innovative leadership, where required, responsible use of resources.
Technical Knowledge and Skills: Data Collection, Entry (75wpm), Analytics, and Maintenance, Mathematics (statistics), and numeracy, Finance/Accounting, Documentation/Administration systems, Database, Planning/Forecasting, Research/Reporting, MSFT applications (Visio, Project, Excel, Access, Powerpoint, Outlook), ERP applications (SAP modules - SRM, CRM, FICO, Sage solutions, Framework-I), Knowledge of Business Analysis/Project Management. Cloud computing. Ecommerce platforms, Content Management Systems, Hardware setup, maintenance and troubleshooting, Graphic Design.
Post Graduate Diploma in Business Studies 2006
Advanced Diploma in Computer Information System 2005
BSc (Hons) Economics (2:1) 2003
Freelance Agency Placements (Various Temp Roles) June 2017 - Date
Entry-level roles following recent return from overseas job roles and pending securing a suitable role commensurate with my transferable skills, education and experience.
Overseas Job Placements (Programmes Lead) June 2015 - June 2017
•Achieved balanced approach to education by actively involving schools’ leaders, parents, teachers, students, and local governments.
•Fundraised and organised successful career conferences with partner schools.
•Commissioned community-based educative art projects for schools-students’ participation and collaboration to emphasize the importance of education in local communities.
•Recruited and managed community based volunteers to continue with the good works.
Akiode Foundation, Kent (Management Lead) May 2010 - May 2015
•Worked with Healthy Planet Foundation to champion grassroot green causes that promoted healthy living.
•Sourced books from landfills and local libraries for redistribution to communities through our ‘Books for Free’ centres.
•Facilitated upcycling, recycling by redistributing of good quality stuff to new homes.
•Facilitated partnership support between grassroots initiatives and commercial landlords.
•Recruited and managed volunteers, and fundraised, for Orpington and Gravesend centres.
•Supported students in the Medway communities with private Maths, English, Music tuition.
Transport for Greater Manchester (HR Management Support) May 09 - Oct 09
•Provided general administration duties to Head of HR, including documenting output from sessions.
•Assessed and implemented revised recruitment plan and processes with HR Team.
•Reviewed L & D policy and practices documentations, and induction materials.
•Maintained up-to-date management information of staff equality and diversity personnel records.
•Managed documentations in compliance with archiving and retrieval requests policy and procedures.
Transport for Greater Manchester (Asst. HR Business Partner) Oct 08 - May 09
Key Achievements: Successful retention and secondment to this role with greater responsibility following satisfactory performance during the initial one month placement as Administrative Officer.
•Computerised staff absence messages, sickness absence, and absence request forms.
•Monitored HR Key Performance Indicators (KPI) data. Ran reports and informed relevant staff.
•Delivered strategic and operational objectives through general administration duties.
•Processed applications for, and issued, travel passes to eligible staff.
Transport for Greater Manchester (Administrative Officer) Oct 08 - Oct 08
•Provided framework of documents and comprehensive filing structures to Transport Innovation Funds (TIF) bid team.
•Collated amendments from in-house specialists, and notified work stream report co-ordinators in real-time.
•Protected and maintained document identification protocols, version control, and revisions ensuring accuracy, safety, and easy access of documentations.
L. B. Tower Hamlets (Administrative Officer) Mar 08 - Oct 08
•Provided accounting, administrative, regulatory compliance support to parking service teams, residents and visitors.
•Investigated, resolved, and followed up on customers’ concerns.
•Escalated complex issues to team leaders for full investigation and follow up.
•Reviewed and redesigned acceptable parking permit document requirements and application forms.
•Reassessed application procedures and improved monitoring, implementation, and feedback processes.
•Managed waiting times and ensured customer satisfaction.
L. B. Wandsworth (Payment Officer) Jan 08 - Feb 08
•Administered payments, schedules, and vouchers for social service areas’ teams, and resolved discrepancies.
•Logged information received from clients, by phone calls, emails, and face-to-face meetings, to case management systems, escalated complaints to appropriate specialist teams to resolve.
L. B. Haringey (Finance Administrator) April 07 - Dec 07
•Maintained accounting and financial records, and stock levels, to support mental healthcare teams’ activities.
•Monitored and processed customers’ enquires, complaints, claims, and suppliers’ invoices accordingly.
•Administered procurement, and deliveries, of stock for user requirements of care using intranet and ERP systems
•Computerised general ledgers, petty cash, and credit control systems, to investigate and reconcile discrepancies.
•Generated and analysed SAP reports to forecast monthly stock orders and budgets for management use.
L. B. Southwark / Waltham Forest (Various Temp Roles) Aug 06 - April 07
•Stored, retrieved, and maintained data case handling systems to support customer support teams in ‘One Stop Shops’.
•Monitored regulatory compliance issues relating to parking and environment and reported to teams responsible.
•Logged, resolved, and followed up customers’ enquires, complaints, and claims.
•Raised and settled suppliers’ invoices for orders for business use.
Ibscott Close Tenants & Residents Association (LBBD) (Community Secretary) Oct 05 - Dec 07
•Planned meetings and agenda with the Executive committee and Barking and Dagenham council officers.
•Maintained effective records and administration of meetings, minutes, attendees’ details and contacts.
•Dealt with correspondence from landlords, residents and Council’s tenant participation team.
Institute of Fundraising; Community Matters; American Society of Administrative Professionals; Society for Non-Profit Organisations; Market Research Society; Association of Volunteer Managers.
Lloyds Banking Group School Governor Induction Certificate; Certificate in Safeguarding Children V3; Certificate in Personal Coaching; Diploma Neuro-Linguistic Programming; NCVO Barclays Leadership Development Programme, Fundraising in A Small Charity Conference and Digital Fundraising for Christian Organisations; SAP Financial Accounting and Controlling (FICO), SAP Customer Relationship Management (CRM), and SAP Supplier Relationship Management (SRM); Intermediate Computer Training; Treasurer & Secretary Skills Training; PRINCE 2 Foundation; General Housing Management Certificate.
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